Privacy Policy

Effective Date: March 24, 2026

Last Updated: March 24, 2026

1. Introduction

Quill & Arrow, LLP ("Firm," "we," "us," or "our") is a law firm located at 10880 Wilshire Blvd, Suite 1600, Los Angeles, California 90024. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.quillarrowlaw.com (the "Site") or contact us regarding our legal services.

This Privacy Policy is designed to comply with applicable California privacy laws, including the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"), the California Online Privacy Protection Act ("CalOPPA"), and all other applicable state and federal privacy regulations.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site or services.

2. Information We Collect

We may collect the following categories of personal information, as defined by the CCPA/CPRA:

2.1 Categories of Personal Information Collected

Identifiers: Name, postal address, email address, phone number, IP address, and other similar identifiers.
Personal Records: Physical characteristics, financial information, and other information that identifies or could reasonably be linked to a particular individual.
Protected Classification Characteristics: Age, race, color, ancestry, national origin, citizenship, religion, sex, marital status, medical condition, physical or mental disability, gender, gender identity, sexual orientation, pregnancy, veteran or military status, or genetic information, to the extent voluntarily provided in connection with your legal matter.
Commercial Information: Records of services requested or obtained.
Internet or Network Activity: Browsing history, search history, and information regarding your interaction with our Site, including cookies, log data, device information, and analytics data.
Geolocation Data: General location information derived from IP address.
Professional or Employment-Related Information: Employer name, job title, and employment history, to the extent voluntarily provided in connection with a legal matter.
Sensitive Personal Information: Information provided in connection with your legal matter may include sensitive personal information such as racial or ethnic origin, health or medical information, or information about legal proceedings. We collect this information only to the extent necessary to evaluate and provide legal services.

2.2 How We Collect Personal Information

Directly from you, when you complete a contact form, submit a case intake form, call us, or email us.
Automatically, when you navigate our Site, through cookies, log files, web beacons, and similar tracking technologies.
From third parties, such as marketing partners and lead generation services, subject to their own privacy disclosures and your consent.

3. How We Use Your Personal Information

We use the personal information we collect for the following business and commercial purposes:

To evaluate and respond to your legal inquiry or request for services.
To establish and maintain an attorney-client or prospective attorney-client relationship.
To communicate with you about your case or potential case, including via phone, email, or text message, where you have provided consent.
To comply with legal and regulatory obligations.
To improve the functionality and content of our Site.
To detect, investigate, and prevent fraud or other illegal activity.
To send you legal updates, news, or other communications, where permitted by law and where you have not opted out.
To respond to your privacy rights requests or complaints.

We will not use your personal information for purposes materially different from those disclosed in this Privacy Policy without your consent.

4. Disclosure of Personal Information

We do not sell your personal information. We do not share your personal information with third parties for cross-context behavioral advertising. We may disclose your personal information only in the following limited circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our Site, conducting our business, or providing services to you (e.g., IT support, cloud storage, marketing platforms). These vendors are contractually obligated to keep your information confidential and to use it only for the purposes for which it was disclosed.
Legal Obligations: We may disclose your information when required to do so by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
With Your Consent: We may share your information with other third parties with your explicit prior consent.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our assets, your personal information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not sell, rent, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

The duration of our attorney-client or prospective attorney-client relationship with you.
Our legal and ethical obligations as a law firm under the California Rules of Professional Conduct and applicable statutes of limitations.
The nature and sensitivity of the personal information collected.
Applicable federal and state recordkeeping requirements.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our internal data retention policies and applicable law.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA with respect to your personal information:

6.1 Right to Know

You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for which we collected it, and the categories of third parties with whom we shared it.

6.2 Right to Delete

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law (e.g., information needed to complete a transaction, comply with a legal obligation, or detect security incidents).

6.3 Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the information and the purposes of processing.

6.4 Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information for cross-context behavioral advertising. However, if this practice ever changes, you will have the right to opt out, and we will update this Privacy Policy accordingly.

6.5 Right to Limit Use of Sensitive Personal Information

You have the right to direct us to limit the use and disclosure of your sensitive personal information to only what is necessary to perform the services you have requested, or as otherwise permitted by the CPRA.

6.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your rights under the CCPA/CPRA. We will not deny you services, charge you different prices, provide a different level of service quality, or suggest that you will receive a different level of service as a result of exercising your rights.

6.7 Authorized Agents

You may designate an authorized agent to make a privacy rights request on your behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your own identity directly with us.

7. How to Submit a Privacy Rights Request

To exercise any of your California privacy rights, you may submit a verifiable consumer request by:

Email: privacy@quillarrowlaw.com
Phone (toll-free): 310-933-4271
Mail: Quill & Arrow, LLP, Attn: Privacy Officer, 10880 Wilshire Blvd, Suite 1600, Los Angeles, CA 90024

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you of the reason and extension in writing. We may need to verify your identity before processing your request. We will not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.

8. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze Site traffic, and support our marketing efforts. Cookies are small text files placed on your device.

8.1 Types of Cookies We Use

Strictly Necessary Cookies: Required for the Site to function properly.

Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our campaigns.

8.2 Do Not Track

California law (CalOPPA) requires us to disclose how we respond to web browser "Do Not Track" (DNT) signals. At this time, our Site does not respond to DNT signals. We will update this policy if our practices change. You may disable cookies in your browser settings; however, doing so may affect the functionality of certain portions of our Site.

9. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security reviews.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate authorities as required by California law.

10. Third-Party Websites and Links

Our Site may contain links to third-party websites that are not operated by us. We have no control over the content, privacy policies, or practices of those sites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every website you visit.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately at privacy@quillarrowlaw.com and we will take steps to delete it promptly.

12. Attorney-Client Privilege and Confidentiality

Information you provide to Quill & Arrow, LLP in connection with a potential or existing legal matter may be protected by the attorney-client privilege and applicable rules of professional conduct. Submission of a contact or intake form does not, by itself, create an attorney-client relationship. A formal attorney-client relationship is established only upon the execution of a written retainer agreement signed by an authorized attorney of the Firm.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice (such as a banner on our Site or an email to affected individuals). Your continued use of our Site following the posting of changes constitutes your acknowledgment of and consent to the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Quill & Arrow, LLP

Attn: Privacy Officer
10880 Wilshire Blvd, Suite 1600
Los Angeles, CA 90024
Email: privacy@quillarrowlaw.com
Phone: 310-933-4271

We are committed to working with you to obtain a fair resolution of any privacy concern.